The Challenge
Live Healthy Imaging, a leader in outpatient imaging, faced a critical challenge in scaling its services while maintaining uniform quality and compliance. Their key obstacles included:
- Coverage Limitations: The need for on-site radiologist supervision at each facility made it difficult to expand services without significant cost and logistical hurdles.
- Scalability Issues: Growth required adding more locations, but traditional staffing models made this process slow and resource-intensive.
- Operational Inefficiencies: Managing multiple radiologists across different sites led to scheduling conflicts, inefficiencies, and inconsistent availability.
- Maintaining High Standards of Care: Expanding locations without compromising patient experience and compliance was a top priority.
To sustain growth and service excellence, Live Healthy Imaging needed an innovative, scalable solution that allowed them to serve multiple sites simultaneously without sacrificing quality.
The Solution
By implementing Tether Supervision, Live Healthy Imaging transformed its contrast coverage model, enabling a hybrid approach that combined in-person and virtual supervision while ensuring seamless patient care across all locations.
Key Implementations:
- Simultaneous Multi-Site Coverage: Tether’s real-time, HIPAA-compliant two-way audio-video supervision allowed radiologists to oversee contrast administration at multiple locations at once.
- Seamless Hybrid Model: Tether enabled Live Healthy Imaging to provide both virtual and in-person supervision, ensuring uniform quality care regardless of location.
- Scalable Expansion Strategy: With remote supervision capabilities, adding new locations became significantly easier, reducing the need for on-site-only radiologists.
- Optimized Operational Efficiency: By streamlining contrast coverage logistics, Live Healthy Imaging minimized staffing inefficiencies and scheduling challenge.
The Results
With Tether Supervision, Live Healthy Imaging successfully scaled operations while improving patient care and operational efficiency:
- Simultaneous Multi-Location Coverage – Tether enabled real-time supervision across multiple facilities, eliminating coverage gaps.
- Business Growth Acceleration – The ability to scale imaging services without requiring full-time on-site radiologists made expansion more cost-effective.
- Enhanced Patient Care Consistency – Whether in-person or virtual, Tether ensured the same high level of supervision and quality care.
- Operational Agility & Efficiency – Flexible scheduling and streamlined coverage improved radiologist utilization and reduced administrative burden.
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